Repair Service Software
Why should I use repair service software?
Using repair service software is a game-changer for any repair professional. Here's why:
- Efficiency in booking and scheduling: The core benefit of repair service software lies in its ability to simplify the appointment booking process. Clients can book their appointments online directly into your calendar, respecting your set business hours and any exceptions you've made for vacations or holidays. This digital scheduling reduces the time spent on phone calls and manual booking, freeing up more time for actual repair work.
- Integrated online payments: The software's capability to handle online payments directly on the booking page is a significant advantage. It means you can easily manage financial transactions, and clients appreciate the convenience of paying for services online. This feature not only streamlines the payment process but also adds a layer of professionalism to your service.
- Flexible appointment management: Both you and your clients can cancel or modify appointments with ease. This flexibility is crucial in the repair service industry, where schedules can often change at short notice. Plus, setting advance booking requirements ensures you're never caught off guard.
- Organized dashboard overview: The online dashboard of the field service software provides a clear view of your day-to-day operations, including appointments and client information. This organization helps in better planning and resource allocation, ensuring that your business runs smoothly.
- Automated reminders: The automated email reminders for appointments are a win-win for both you and your clients. They help reduce no-shows and last-minute cancellations, ensuring a more consistent workflow and better client satisfaction.
When to use repair service management software?
Implementing repair service management software is a strategic decision that can significantly impact the efficiency and success of your business. Here are key scenarios when you should consider using this software:
- Scaling your business: As your client base grows, managing appointments, payments, and client communications manually becomes increasingly challenging. This software is ideal when you're looking to scale your operations without adding excessive administrative burdens.
- Enhancing client experience: If you're aiming to improve how clients interact with your business – from booking appointments to receiving service reminders – this is the time to integrate repair service management software. It offers a streamlined, professional client experience.
- Managing a busy schedule: For repair professionals juggling multiple appointments and clients, this software provides an organized dashboard to efficiently manage daily schedules, ensuring you don't overbook or overlook any appointments.
- Desiring a professional look: If you're looking to enhance the professional appearance of your business, customizing your booking page with your brand colors and logo using this software can make a significant difference.
- Needing better resource management: This software is crucial when you need a clear overview of your resources, be it time, staff, or inventory, to ensure efficient operation of your repair service business.
“Repair service software gave me back the joy I get from actually repairing ”
How do I choose the best service repair software?
Crucial here is that you know what to look for in repair service appointment software, here are some things that we would look out for:
- Ease of use and customization: Look for user-friendly software with customization options like branding and color schemes to match your business identity.
- Essential features: Ensure the software includes key functionalities such as appointment scheduling, online payments, client management, automated reminders, and a clear operational dashboard.
- Security and support: Prioritize software with robust security measures for data protection and reliable customer support for any issues or guidance.
- Cost-effectiveness: Consider the pricing structure to ensure it aligns with your budget and offers value for money. Ideally it has a free version, like Vev does.
Don’t get interrupted while working, let your customers book an appointment online themselves.
How to get started with repair service management software?
Here's a simplified five-step guide to getting started with the Vev repair service management software:
- Sign up for Vev: You can use Vev as your repair software for free for as long as you wish, just click the button to get started!
- Customize your profile: Add your business details, your repair services, and personalizing the appearance to match your brand.
- Configure services and schedule: Input your service offerings, pricing, and set up your availability for appointments, ensuring it reflects your actual working hours.
- Test and train: Make some test appointments, check the emails rolling in on both sides and whether the integration with your calendar works.
- Launch: Announce the new system to your clients and start using it for your business operations.
Vev is ready for you, just give it a try!
Run your service appointment business on auto-pilot With your new toolset
Sell
Marketing
Payments
Business
Auto pilot
Overview
No-shows
Customers
Add your service appointments and more
Decide what you offer at your service appointment business. Add descriptions for your service appointments, add an image, and best of all set your own prices.
Your day at a glance
See exactly how much your service appointment business makes, what your customers schedule most and even learn how they made their appointment.
Schedule again
In just a tap your customers become regulars. Get the best date and time for the next appointment. No upcoming appointment? You and your customers are reminded to schedule a service appointment again.
Sell smart
Add options, durations, variations, preparation time, cleanup time and your duration to help your customers schedule.
Define your own duration
Some appointments don’t require your attention the whole time, so you can help another customer.
Schedule deadline
Choose till what time customers can schedule a service appointment.
Time suggestions
With 'Smart suggestions' you can optimize your day by letting customers choose from suggested times. Or choose 'Show all slots', this will show the best times first, but customers can then choose to see the full list of time slots.
Sell
Add your service appointments and more
Decide what you offer at your service appointment business. Add descriptions for your service appointments, add an image, and best of all set your own prices.
Your day at a glance
See exactly how much your service appointment business makes, what your customers schedule most and even learn how they made their appointment.
Schedule again
In just a tap your customers become regulars. Get the best date and time for the next appointment. No upcoming appointment? You and your customers are reminded to schedule a service appointment again.
Sell smart
Add options, durations, variations, preparation time, cleanup time and your duration to help your customers schedule.
Define your own duration
Some appointments don’t require your attention the whole time, so you can help another customer.
Schedule deadline
Choose till what time customers can schedule a service appointment.
Time suggestions
With 'Smart suggestions' you can optimize your day by letting customers choose from suggested times. Or choose 'Show all slots', this will show the best times first, but customers can then choose to see the full list of time slots.
Marketing
Share your link
Add your link to your website and socials. A link in bio could boost the appointments of your service appointment business up to 40%.
Cover your repair service
Add a cover to your header that matches your service appointment business. Impress your customers of your repair service even more.
Schedule with a QR-code
Include your QR code on flyers, business cards, stickers and other placements in your service appointment business to let your customers schedule service appointments by scanning it on their phone.
Policy
Vev automatically sets a policy for you so it's clear for your customers what to expect. Works perfectly with payments, deposits and refunds.
Page description
Add a slogan that describes why you're the best repair service. So your customers can spread the word.
Show your colors
Choose how your page looks, so it connects to your service appointment business.
Get reviews from your customers
Word of mouth is the best marketing, and reviews are the digital equivalent of this. Coming in the future.
Payments
Scan to Pay
Let your customers scan your QR for you to get paid. Vev will keep track of who has paid for their service appointment so your repair service administration is always up to date.
Contactless payments
Accept contactless payments with only your iPhone. No extra terminals or hardware needed.
Get paid ahead
Have your customers pay ahead for their appointment. Only if you want to, you're the repair professional, and you are in control.
Deposits
Have your customers put down a deposit to get their appointment. This has proven to reduce no-shows.
No extra payment devices
No need to fill in the amount again. Or sync, connect and charge that extra device in your service appointment business. Simply use your phone to have customers pay for their service appointments on the spot.
Discounts
It's easy to give your customer a discount on their service appointment. Choose a percentage or fixed amount. Whatever works best for your repair service.
Upsell & Tipping
Add a percentage or fixed amount to the price of the appointment, in the simplest way possible for you as a repair professional.
Refunds
Customers who've paid ahead will automatically be refunded when their appointment is cancelled. Yet another thing less to worry about for repair professionals.
Payments work out of the box
Payments are set up automatically for you. So you can get paid out of the gate. No need for any set up.
Policy
Vev automatically sets a policy for you so it's clear for your customers what to expect. Works perfectly with payments, deposits and refunds.
Business
Your overview of service appointments
See exactly who will get what service appointment, and at what time the appointment is due.
Your opening hours
You decide when your service appointment business is open (or closed) for appointments.
How many
Set up the number of customers, bikes, or tickets you can have at the same time.
Choose a time and date
Let your customers choose what time works for them. You can decide how strict or flexible you want to be with your time.
Add your breaks
Plan when you want a fixed break. Looking for more flexibility? Turn on smart breaks.
Add 'Me time'
Got a personal appointment? With just a tap you can block time off. This way customers can't make an appointment.
Exceptions
Want to open up during public holidays? Or close for a vacation? Your decide when your service appointment business is open.
Schedule deadline
Choose till what time customers can schedule a service appointment.
Make your accountant smile
Export data of your service appointment business on a monthly basis. Including all the information of your appointments soon this will also include taxes. Giving you all the information you need.
Sync to your calendar
Automatically sync your appointments to your personal calendar app.
Ahead of time
Set up your booking horizon, this let you define how far in the future customers are able to schedule service appointments.
Define your own duration
Some appointments don’t require your attention the whole time, so you can help another customer.
Notifications for you
When your customer makes an appointment, cancelation or change you will receive a notification.
Time suggestions
With 'Smart suggestions' you can optimize your day by letting customers choose from suggested times. Or choose 'Show all slots', this will show the best times first, but customers can then choose to see the full list of time slots.
Auto pilot
Communication made easy
Every appointment, cancelation, change and reminder is automatically sent to your customers. Emails are sent in your style so they feel familiar to the customers of your repair service.
Appointment reminders
On the day of the appointment, your customer receives a reminder from you. It's send automatically and includes all the information of their service appointment.
Your month wrapped up
Every month starts with an overview of last months' appointments cancelations and revenue for your repair service. This way you know exactly how your service appointment business is doing.
Share your link
Add your link to your website and socials. A link in bio could boost the appointments of your service appointment business up to 40%.
Sync to your calendar
Automatically sync your appointments to your personal calendar app.
Add 'Me time'
Got a personal appointment? With just a tap you can block time off. This way customers can't make an appointment.
Plus, a lot more
There's a lot more coming in Vev+ that will make doing business even easier. But we keep those under wraps for the moment.
Overview
Your day at a glance
See exactly how much your service appointment business makes, what your customers schedule most and even learn how they made their appointment.
Notifications for you
When your customer makes an appointment, cancelation or change you will receive a notification.
Your overview of service appointments
See exactly who will get what service appointment, and at what time the appointment is due.
Focus on your customers
Your daily overview of customers. Showing you exactly who's you will see today, and an easy way to let you schedule again.
Delivery overview
See exactly where and at what time you need to deliver service appointments. Everything shown on an interactive map to make it crystal clear for you!
Sync to your calendar
Automatically sync your appointments to your personal calendar app.
Your month wrapped up
Every month starts with an overview of last months' appointments cancelations and revenue for your repair service. This way you know exactly how your service appointment business is doing.
No-shows
Appointment reminders
On the day of the appointment, your customer receives a reminder from you. It's send automatically and includes all the information of their service appointment.
Policy
Vev automatically sets a policy for you so it's clear for your customers what to expect. Works perfectly with payments, deposits and refunds.
Change the time
Customers can change the time of their upcoming appointment as long as the cancelation deadline hasn't passed.
Add to Calendar
Customers can add the appointment to their calendar. This way they receive a notification before their service appointment. The address, travel time and link to their confirmation page can be found in the event details.
Add to wallet
After customers schedule service appointments, they get a pass for their digital wallet. When added they get a notification on their phone at the right time. The pass contains all the details like; date, time, location, total cost, payment details and link.
Communication made easy
Every appointment, cancelation, change and reminder is automatically sent to your customers. Emails are sent in your style so they feel familiar to the customers of your repair service.
Customer details
For repair professionals it's super handy to have all the details of customers at their finger tips. Allowing you to send a text, call or email whenever you need.
Cancelation deadline
Decide until what time customers can cancel for free. Whenever a cancelation is made, customers receive a message including a link to schedule their next service appointment with your repair service.
Customer history
See exactly what kind of service appointments your customers had at your service appointment business last time.
Customers
Customer management (CRM)
See your customers in the best way. This lets you build relationships and get more appointments. And soon you can search and find your most valuable customers.
Edit customers
Edit customer details, and merge and remove to keep your customer list clean.
Customer details
For repair professionals it's super handy to have all the details of customers at their finger tips. Allowing you to send a text, call or email whenever you need.
Notes
Add notes about your customers. These notes show up around the appointment, so you can pick up the conversation with your customer where you left off last time.
Focus on your customers
Your daily overview of customers. Showing you exactly who's you will see today, and an easy way to let you schedule again.
Schedule again
In just a tap your customers become regulars. Get the best date and time for the next appointment. No upcoming appointment? You and your customers are reminded to schedule a service appointment again.
It's your data
It's your data. The customer information is yours. Vev doesn't sell, resell, target or advertise with the data from your repair service. Of course not!
Custom fields
Soon you can ask your customer more specific information to make running your repair service even better.
Customer history
See exactly what kind of service appointments your customers had at your service appointment business last time.
Get reviews from your customers
Word of mouth is the best marketing, and reviews are the digital equivalent of this. Coming in the future.
