Free ordering system for your coffee shop
Take on the daily grind with a free ordering system for takeaway coffee. Your regulars can easily place their to-go coffee order via a simple website.
When to use to-go software for a coffee shop?
Nobody likes to wait in a long line for their cup of joe. Especially during rushed mornings, you want to help everyone as quickly as possible. With unlimited ways for people to customize their coffee order (think syrups, milk alternatives, you name it) there’s a great time saver at your fingertips.
Allowing people to place their orders ahead of time, or on the spot through a QR code allows you to focus on fulfilling the orders with ease.
We surveyed various coffee shop owners and asked them about the biggest benefits of working with an ordering system. This is what stood out to us:
- Boost in revenue - No lost orders, people ordered more additional products such as pastries and bottles of water, or even upsized their coffee order.
- Improved customer satisfaction - Guests can go about their day and just pop in and out of your coffee shop real quick. Making their day a breeze will make sure they come back more often.
- Insight into your most loyal customers - Popular coffee shops at busy corners can process hundreds of orders an hour. Keeping track of who’s a true regular is a great way to reward their loyalty at some point.
- Improved stock keeping - Spot trends in which products are becoming more popular, and ensure that you never run out of oat milk again.
Don’t get interrupted during work, let your customers order their coffees online
Will an online ordering system for coffee shops boost my revenue?
Yes, one hundred percent! It might take a minute before your customers start adopting it, but big chains are doubling down on it because there’s great customer demand.
As an independent coffee shop owner, you, for sure, don’t have the budget to build a fancy app, nor do you really need to. There are great free products on the market, such as Vev, to easily take orders online.
Depending on how you go about it, you can just use the ordering system for to-go coffee orders from regulars, or use the order form for each and every order by sticking the QR code on the table. Coffee shop owners confirm that they see double-digit growth as soon as they start working with an ordering system. The reason is actually quite simple: people have a better overview of what you all have in store and tend to order more. In addition to that, they also don’t have to wait before they can place their order. It’s a little bit of psychology that kicks in here: being able to skip the ordering line and go straight to pick-up fills the brain with dopamine!
How to take online orders for a coffee shop business?
Easy! Your logo doesn't have to feature a mermaid to up your digital game. Vev created a free ordering system for coffee shops that is easy to work with. It’s up and running in about a minute, and you don’t need a credit card to activate your account.
After creating your account, all you need to do is insert the menu. Make sure to add all the different sizing options you offer. Tell the system if you charge extra for milk alternatives such as oat milk. Insert all syrups you carry, sugar options, and ways people might wanna tweak their order even further.
Vev also allows you to create various sections for other product groups that you offer. Especially useful when you also sell pastries, cakes, fruits, bottled water, and whatnot.
It’s up to you how you’ll use the system to your advantage. You can straight up use it to let everyone order through the system. You can use it just for to-go orders, offer the ordering system only for drive-thru orders, or only use it during select hours, such as the morning rush.
To summarize all steps:
- Create an account
- Edit your menu
- Upload a logo and select your color scheme
- Print out your QR-code or communicate the URL to the customers
- Let the orders come in!
“Increase customer satisfaction 24% by not having to stand in line ”
How to offer drive-thru orders for a coffee shop?
Many coffee shop owners have told us that they use the software from Vev just for their drive-thru offerings. Especially when your building only has one window available for these to-go orders.
The best way to take drive-thru orders is to put up a big poster or screen with the QR code leading to your page on it. That’s where people will place their order, the order comes in on either a phone or tablet on your side. Customers drive up to the (next) window, and collect their order.
Every order can be easily marked as ‘done’ in Vev to keep track of what you are doing.
Steps to start offering drive-thru:
- Create an account, insert your menu
- Design the route that customers have to follow
- Design a poster/screen that features the QR-code
- Customers order through that QR and drive up to the window after
- Customers pay via the software or at the window and collect their order
It’s the easiest way, with limited to no costs, to add drive-thru sales to the mix.
How to lower your costs when running a coffee shop?
The world is getting more expensive by the day. Besides energy prices skyrocketing, the price of coffee itself going up, and dairy prices that are out of control - your staffing costs probably have also increased. Lowering the costs of running your coffee shop could be a necessary step in order to help keep the business afloat.
Working with an ordering system could be something to consider to lower your costs effectively. This way, customers can place an order themselves, allowing your baristas to focus on fulfilling the orders and keeping the shop neatly organized.
Run your coffee shop on auto-pilot With your new toolset
Sell
Marketing
Payments
Business
Learn
Auto pilot
Overview
Customers
Add your coffees and more
Decide what you offer at your coffee shop. Add descriptions for your coffees, add an image, and best of all set your own prices.
Your day at a glance
See exactly how much your coffee shop makes, what your customers order most and even learn how they made their order.
Order again
In just a tap your customers become regulars. Get the best date and time for the next order. No upcoming order? You and your customers are reminded to order a coffee again.
Sell smart
Add options, durations, variations, preparation time, cleanup time and your duration to help your customers order.
Define your own duration
Some orders don’t require your attention the whole time, so you can help another customer.
Order deadline
Choose till what time customers can order a coffee.
Sell
Add your coffees and more
Decide what you offer at your coffee shop. Add descriptions for your coffees, add an image, and best of all set your own prices.
Your day at a glance
See exactly how much your coffee shop makes, what your customers order most and even learn how they made their order.
Order again
In just a tap your customers become regulars. Get the best date and time for the next order. No upcoming order? You and your customers are reminded to order a coffee again.
Sell smart
Add options, durations, variations, preparation time, cleanup time and your duration to help your customers order.
Define your own duration
Some orders don’t require your attention the whole time, so you can help another customer.
Order deadline
Choose till what time customers can order a coffee.
Marketing
Cover your coffee shop
Add a cover to your header that matches your coffee shop. Impress your customers of your coffee shop even more.
Your own link
Add your link to your website and socials. A link in bio could boost the orders of your coffee shop up to 40%.
Brand your Vev
Add your logo, show a cover image, customize font styles, and display your address (or not). And everything will get styled in line with your coffee shop. That means your order page, dashboard, Wallet passes and even every single e-mail that your customers get looks like you.
Order with a QR-code
Include your QR code on flyers, business cards, stickers and other placements in your coffee shop to let your customers order coffees by scanning it on their phone.
Policy
Define your own policy, so your customers know what to expect. Works perfectly with payments, deposits and refunds.
Page description
Add a slogan for your page to stand out from other coffee shops. Tell your customers why you're the best coffee shop.
Get reviews from your customers
Word of mouth is the best marketing, and reviews are the digital equivalent of this.
Payments
Scan to Pay
Let your customers scan your QR for you to get paid. Vev will keep track of who has paid for their coffee so your coffee shop administration is always up to date.
Get paid ahead
Enable your customers to pay ahead for their order. Only if you want to, you as the barista is in control.
Deposits
Let your customers put down a deposit to get their order.
No extra payment devices
No need to fill in the amount again. Or sync, connect and charge that extra device in your coffee shop. Simply use your phone to have customers pay for their coffees on the spot.
Discounts
It's easy to give your customer a discount on their coffee. Choose a percentage or fixed amount. Whatever works best for your coffee shop.
Upsell
Add a percentage or fixed amount to the price of the order, in the simplest way possible for you as a barista.
Refunds
Customers who've paid ahead will automatically be refunded when their order is cancelled. Yet another thing less to worry about for baristas.
Payments work out of the box
Payments are set up automatically for you. So you can get paid out of the gate. No need for any set up.
Policy
Define your own policy, so your customers know what to expect. Works perfectly with payments, deposits and refunds.
Business
Your overview of coffees
See exactly who will get what coffee, and at what time the order is due.
Your opening hours
You decide when your coffee shop is open (or closed) for orders.
Choose a time and date
Let your customers choose what time works for them. You can decide how strict or flexible you want to be with your time.
Add your breaks
Plan when you want a fixed break. Looking for more flexibility? Turn on smart breaks.
Add 'Me time'
Got a personal appointment? With just a tap you can block time off. This way customers can't make an order.
Exceptions
Want to open up during public holidays? Or close for a vacation? Your decide when your coffee shop is open.
Order deadline
Choose till what time customers can order a coffee.
Make your accountant smile
Export data of your coffee shop on a monthly basis. Including all the information of your orders. Giving you the information you need.
Sync to your calendar
Automatically sync your orders to your personal calendar app.
Ahead of time
Set up your booking horizon, meaning how far in the future customers are able to order coffees.
Define your own duration
Some orders don’t require your attention the whole time, so you can help another customer.
Notifications for you
When your customer make an order, cancelation or change you will receive a notification.
Plus, a lot more
There's a lot more coming in Vev+ that will make doing coffee shop even easier. But we keep those under wraps for the moment.
Learn
Your month wrapped up
Every month starts with an overview of last months' orders cancelations and revenue for your coffee shop. This way you know exactly how your coffee shop is doing.
Your day at a glance
See exactly how much your coffee shop makes, what your customers order most and even learn how they made their order.
Auto pilot
Communication made easy
Every order, cancelation, change and reminder is automatically sent to your customers. Emails are sent in your style so they feel familiar to the customers of your coffee shop.
Order reminders
On the day of the order, your customer receives a reminder from you. It's send automatically and includes all the information of their coffee.
Your month wrapped up
Every month starts with an overview of last months' orders cancelations and revenue for your coffee shop. This way you know exactly how your coffee shop is doing.
Your own link
Add your link to your website and socials. A link in bio could boost the orders of your coffee shop up to 40%.
Sync to your calendar
Automatically sync your orders to your personal calendar app.
Add 'Me time'
Got a personal appointment? With just a tap you can block time off. This way customers can't make an order.
Overview
Your day at a glance
See exactly how much your coffee shop makes, what your customers order most and even learn how they made their order.
Notifications for you
When your customer make an order, cancelation or change you will receive a notification.
Your overview of coffees
See exactly who will get what coffee, and at what time the order is due.
Focus on your customers
Your daily overview of customers. Showing you exactly who's you will see today, and an easy way to let you order again.
Delivery overview
See exactly where and at what time you need to deliver coffees. Everything shown on an interactive map to make it crystal clear for you!
Sync to your calendar
Automatically sync your orders to your personal calendar app.
Your month wrapped up
Every month starts with an overview of last months' orders cancelations and revenue for your coffee shop. This way you know exactly how your coffee shop is doing.
Customers
Notes
Add notes about your customers. These notes show up around the order, so you can pick up the conversation with your customer where you left off last time.
Customer details
For baristas it's super handy to have all the details of customers at their finger tips. Allowing you to send a text, call or email whenever you need.
Customer management (CRM)
See your customers in the best way. This lets you build relationships and get more orders. You can search and find your most valuable customers.
Focus on your customers
Your daily overview of customers. Showing you exactly who's you will see today, and an easy way to let you order again.
Order again
In just a tap your customers become regulars. Get the best date and time for the next order. No upcoming order? You and your customers are reminded to order a coffee again.
Customer history
See exactly what kind of coffees your customers had at your coffee shop last time.
It's your data
It's your data. The customer information is yours. Vev doesn't sell, resell, target or advertise with the data from your coffee shop. Of course not!
Get reviews from your customers
Word of mouth is the best marketing, and reviews are the digital equivalent of this.