Reservation system for tour guides
Get online reservations for your city and don't spend a minute more texting, calling or emailing!
The reservation system your city deserves
With Vev your city gets its very own online reservation page. Configure the page once and the software will take care of all bike tours that come in. Your customers see exactly what bike tours are available at what times and can reserve their preferred option with the click of a button.
No more no-shows either, both you as the tour guide and the customer are automatically reminded via mail. And with the option to make pre-payments mandatory your customers will think twice before skipping their reservation. In the worst case your customers can reschedule their reservation themselves too, saving yet another call.
You are well on your way to saving your city many hours a week. Scroll down a bit further for some other benefits that come with Vev, all for free. And then, when you are ready, you can join 1000’s of other successful tour guides happily using Vev each and every day!
Run the city on auto-pilot With your new toolset
Auto pilot
Business
Payments
No-shows
Overview
Marketing
Software
Communication made easy
Every appointment, cancelation, change and reminder is automatically sent to your customers. Emails are sent in your style so they feel familiar to the customers of your city.
Appointment reminders
On the day of the appointment, your customer receives a reminder from you. It's send automatically and includes all the information of their bike tour.
Your month wrapped up
Every month starts with an overview of last months' appointments cancelations and revenue for your city. This way you know exactly how your city is doing.
Your own link
Add your link to your website and socials. A link in bio could boost the appointments of your city up to 40%.
Sync to your calendar
Automatically sync your appointments to your personal calendar app.
Add 'Me time'
Got a personal appointment? With just a tap you can block time off. This way customers can't make an appointment.
Auto pilot
Communication made easy
Every appointment, cancelation, change and reminder is automatically sent to your customers. Emails are sent in your style so they feel familiar to the customers of your city.
Appointment reminders
On the day of the appointment, your customer receives a reminder from you. It's send automatically and includes all the information of their bike tour.
Your month wrapped up
Every month starts with an overview of last months' appointments cancelations and revenue for your city. This way you know exactly how your city is doing.
Your own link
Add your link to your website and socials. A link in bio could boost the appointments of your city up to 40%.
Sync to your calendar
Automatically sync your appointments to your personal calendar app.
Add 'Me time'
Got a personal appointment? With just a tap you can block time off. This way customers can't make an appointment.
Business
Your overview of bike tours
See exactly who will get what bike tour, and at what time the appointment is due.
Your opening hours
You decide when the city is open (or closed) for appointments.
Choose a time and date
Let your customers choose what time works for them. You can decide how strict or flexible you want to be with your time.
Add your breaks
Plan when you want a fixed break. Looking for more flexibility? Turn on smart breaks.
Add 'Me time'
Got a personal appointment? With just a tap you can block time off. This way customers can't make an appointment.
Exceptions
Want to open up during public holidays? Or close for a vacation? Your decide when the city is open.
Book deadline
Choose till what time customers can book a bike tour.
Make your accountant smile
Export data of the city on a monthly basis. Including all the information of your appointments. Giving you the information you need.
Sync to your calendar
Automatically sync your appointments to your personal calendar app.
Ahead of time
Set up your booking horizon, meaning how far in the future customers are able to book bike tours.
Define your own duration
Some appointments don’t require your attention the whole time, so you can help another customer.
Notifications for you
When your customer make an appointment, cancelation or change you will receive a notification.
Plus, a lot more
There's a lot more coming in Vev+ that will make doing city even easier. But we keep those under wraps for the moment.
Payments
Scan to Pay
Let your customers scan your QR for you to get paid. Vev will keep track of who has paid for their bike tour so your city administration is always up to date.
Get paid ahead
Enable your customers to pay ahead for their appointment. Only if you want to, you as the tour guide is in control.
Deposits
Let your customers put down a deposit to get their appointment.
No extra payment devices
No need to fill in the amount again. Or sync, connect and charge that extra device in your city. Simply use your phone to have customers pay for their bike tours on the spot.
Discounts
It's easy to give your customer a discount on their bike tour. Choose a percentage or fixed amount. Whatever works best for your city.
Upsell
Add a percentage or fixed amount to the price of the appointment, in the simplest way possible for you as a tour guide.
Refunds
Customers who've paid ahead will automatically be refunded when their appointment is cancelled. Yet another thing less to worry about for tour guides.
Payments work out of the box
Payments are set up automatically for you. So you can get paid out of the gate. No need for any set up.
Policy
Define your own policy, so your customers know what to expect. Works perfectly with payments, deposits and refunds.
No-shows
Appointment reminders
On the day of the appointment, your customer receives a reminder from you. It's send automatically and includes all the information of their bike tour.
Policy
Define your own policy, so your customers know what to expect. Works perfectly with payments, deposits and refunds.
Change the time
Customers can change the time of their upcoming appointment as long as the cancelation deadline hasn't passed.
Add to Calendar
Customers can add the appointment to their calendar. This way they receive a notification before their bike tour. The address, travel time and link to their confirmation page can be found in the event details.
Add to wallet
After customers book bike tours, they get a pass for their digital wallet. When added they get a notification on their phone at the right time. The pass contains all the details like; date, time, location, total cost, payment details and link.
Communication made easy
Every appointment, cancelation, change and reminder is automatically sent to your customers. Emails are sent in your style so they feel familiar to the customers of your city.
Customer details
For tour guides it's super handy to have all the details of customers at their finger tips. Allowing you to send a text, call or email whenever you need.
Cancelation deadline
Decide until what time customers can cancel for free. Whenever a cancelation is made, customers receive a message including a link to schedule their next bike tour with your city
Customer history
See exactly what kind of bike tours your customers had at your city last time.
Overview
Your day at a glance
See exactly how much your city makes, what your customers book most and even learn how they made their appointment.
Notifications for you
When your customer make an appointment, cancelation or change you will receive a notification.
Your overview of bike tours
See exactly who will get what bike tour, and at what time the appointment is due.
Focus on your customers
Your daily overview of customers. Showing you exactly who's you will see today, and an easy way to let you book again.
Delivery overview
See exactly where and at what time you need to deliver bike tours. Everything shown on an interactive map to make it crystal clear for you!
Sync to your calendar
Automatically sync your appointments to your personal calendar app.
Your month wrapped up
Every month starts with an overview of last months' appointments cancelations and revenue for your city. This way you know exactly how your city is doing.
Marketing
Cover your city
Add a cover to your header that matches your city. Impress your customers of your city even more.
Your own link
Add your link to your website and socials. A link in bio could boost the appointments of your city up to 40%.
Brand your Vev
Add your logo, show a cover image, customize font styles, and display your address (or not). And everything will get styled in line with your city. That means your appointment page, dashboard, Wallet passes and even every single e-mail that your customers get looks like you.
Book with a QR-code
Include your QR code on flyers, business cards, stickers and other placements in the city to let your customers book bike tours by scanning it on their phone.
Policy
Define your own policy, so your customers know what to expect. Works perfectly with payments, deposits and refunds.
Page description
Add a slogan for your page to stand out from other cities. Tell your customers why you're the best city.
Get reviews from your customers
Word of mouth is the best marketing, and reviews are the digital equivalent of this.
Software
Works on every device
Vev works on phones, tablets, computers and more. If you have internet in your city then you are good!
Works out of the box
Vev comes loaded with everything needed for the city right out of the box. And based on your usage it learns and gets better.
Free software updates
Vev gets better every day, and every upgrade is automatically added. No need to upgrade or install. Every month you receive an overview of the updates for the city.
It's your data
It's your data. The customer information is yours. Vev doesn't sell, resell, target or advertise with the data from your city. Of course not!
Works everywhere
Vev is translated in English, Dutch, German, French, Spanish, Italian, Portuguese, Swedish, Danish and Norwegian. It also supports over 100 currencies.
In case you missed anything.
Is Vev’s reservation software for tour guides free to use?
Yes! We want to make starting a city as easy as possible; that’s why you can use the standard version of Vev for free. Get as many reservations for your city as you can physically handle.
As your city grows, you might want to unlock Vev+ as soon as it becomes available this summer. Up to you, but the standard version of Vev is always at your disposal for free.
Can anyone start a city with Vev?
Absolutely! Vev encourages everyone to follow their dream and start a city. You only need a name to get things going.
To help tour guides even more, we already loaded a default price list that you could use for your city. Of course you as the tour guide knows best, so you can edit this as much as you had like. You can also set your business colors and upload a logo to make it uniquely yours.
What can Vev’s reservation system do for tour guides?
It helps you organize reservations for your city. You decide how far in advance people can make reservations, change them, or cancel them.
Only the time slots that you make available can be reserved by people, no reservations outside the opening hours of your city. If a regular of your city makes a reservation via a phone call or DM, you can also add them manually to Vev. Helping you to stay on top of your game.
What do I need to get started with my city?
You only need an email address, a password, and a name for your city. You can change everything later. Make sure that your city does comply with local regulations, in some cases you need a license or to register with a Chamber of Commerce before taking reservations.
Can I use Vev’s reservation system for tour guides from anywhere?
For sure! To quote Jennifer Lopez: “Brazil, Morocco, London to Ibiza. Straight to LA, New York, Vegas to Africa”. Our way of saying; no matter where on the planet you run your city, you can always count on Vev. Right now, we support over 10 languages (with more to come) and over 100 currencies.