Booking System for Tour guides
Allow customers to book a time slot at your city that works for them, and for you. Get bike tours booked without you having to do anything!
The booking system your customers will love
With Vev you get your own online booking page where customer can book appointments directly into your agenda. Set up your city once and watch the software take care of the boring booking stuff after.
Having an alway up-to-date booking system prevents double bookings and gives you the overview you need to run your city. Missed appointments are something of the past too, the system will send automatic reminders of upcoming bike tours to your customers.
You got the ambition, and the right tooling for your city right in front of you. Browse through some of the other benefits that Vev brings below or join 1000’s of other tour guides today. For free.
Run the city on auto-pilot With your new toolset
No-shows
Business
Payments
Customers
Overview
Marketing
Sell
Appointment reminders
On the day of the appointment, your customer receives a reminder from you. It's send automatically and includes all the information of their bike tour.
Policy
Define your own policy, so your customers know what to expect. Works perfectly with payments, deposits and refunds.
Change the time
Customers can change the time of their upcoming appointment as long as the cancelation deadline hasn't passed.
Add to Calendar
Customers can add the appointment to their calendar. This way they receive a notification before their bike tour. The address, travel time and link to their confirmation page can be found in the event details.
Add to wallet
After customers book bike tours, they get a pass for their digital wallet. When added they get a notification on their phone at the right time. The pass contains all the details like; date, time, location, total cost, payment details and link.
Communication made easy
Every appointment, cancelation, change and reminder is automatically sent to your customers. Emails are sent in your style so they feel familiar to the customers of your city.
Customer details
For tour guides it's super handy to have all the details of customers at their finger tips. Allowing you to send a text, call or email whenever you need.
Cancelation deadline
Decide until what time customers can cancel for free. Whenever a cancelation is made, customers receive a message including a link to schedule their next bike tour with your city
Customer history
See exactly what kind of bike tours your customers had at your city last time.
No-shows
Appointment reminders
On the day of the appointment, your customer receives a reminder from you. It's send automatically and includes all the information of their bike tour.
Policy
Define your own policy, so your customers know what to expect. Works perfectly with payments, deposits and refunds.
Change the time
Customers can change the time of their upcoming appointment as long as the cancelation deadline hasn't passed.
Add to Calendar
Customers can add the appointment to their calendar. This way they receive a notification before their bike tour. The address, travel time and link to their confirmation page can be found in the event details.
Add to wallet
After customers book bike tours, they get a pass for their digital wallet. When added they get a notification on their phone at the right time. The pass contains all the details like; date, time, location, total cost, payment details and link.
Communication made easy
Every appointment, cancelation, change and reminder is automatically sent to your customers. Emails are sent in your style so they feel familiar to the customers of your city.
Customer details
For tour guides it's super handy to have all the details of customers at their finger tips. Allowing you to send a text, call or email whenever you need.
Cancelation deadline
Decide until what time customers can cancel for free. Whenever a cancelation is made, customers receive a message including a link to schedule their next bike tour with your city
Customer history
See exactly what kind of bike tours your customers had at your city last time.
Business
Your overview of bike tours
See exactly who will get what bike tour, and at what time the appointment is due.
Your opening hours
You decide when the city is open (or closed) for appointments.
Choose a time and date
Let your customers choose what time works for them. You can decide how strict or flexible you want to be with your time.
Add your breaks
Plan when you want a fixed break. Looking for more flexibility? Turn on smart breaks.
Add 'Me time'
Got a personal appointment? With just a tap you can block time off. This way customers can't make an appointment.
Exceptions
Want to open up during public holidays? Or close for a vacation? Your decide when the city is open.
Book deadline
Choose till what time customers can book a bike tour.
Make your accountant smile
Export data of the city on a monthly basis. Including all the information of your appointments. Giving you the information you need.
Sync to your calendar
Automatically sync your appointments to your personal calendar app.
Ahead of time
Set up your booking horizon, meaning how far in the future customers are able to book bike tours.
Define your own duration
Some appointments don’t require your attention the whole time, so you can help another customer.
Notifications for you
When your customer make an appointment, cancelation or change you will receive a notification.
Vev+
Start your business for free. Earn more with Vev+ while doing less.
Payments
Scan to Pay
Let your customers scan your QR for you to get paid. Vev will keep track of who has paid for their bike tour so your city administration is always up to date.
Get paid ahead
Enable your customers to pay ahead for their appointment. Only if you want to, you as the tour guide is in control.
Deposits
Let your customers put down a deposit to get their appointment.
No extra payment devices
No need to fill in the amount again. Or sync, connect and charge that extra device in your city. Simply use your phone to have customers pay for their bike tours on the spot.
Discounts
It's easy to give your customer a discount on their bike tour. Choose a percentage or fixed amount. Whatever works best for your city.
Upsell
Add a percentage or fixed amount to the price of the appointment, in the simplest way possible for you as a tour guide.
Refunds
Customers who've paid ahead will automatically be refunded when their appointment is cancelled. Yet another thing less to worry about for tour guides.
Payments work out of the box
Payments are set up automatically for you. So you can get paid out of the gate. No need for any set up.
Policy
Define your own policy, so your customers know what to expect. Works perfectly with payments, deposits and refunds.
Customers
Notes
Add notes about your customers. These notes show up around the appointment, so you can pick up the conversation with your customer where you left off last time.
Customer details
For tour guides it's super handy to have all the details of customers at their finger tips. Allowing you to send a text, call or email whenever you need.
Customer management (CRM)
See your customers in the best way. This lets you build relationships and get more appointments. You can search and find your most valuable customers.
Focus on your customers
Your daily overview of customers. Showing you exactly who's you will see today, and an easy way to let you book again.
Book again
In just a tap your customers become regulars. Get the best date and time for the next appointment. No upcoming appointment? You and your customers are reminded to book a bike tour again.
Customer history
See exactly what kind of bike tours your customers had at your city last time.
It's your data
It's your data. The customer information is yours. Vev doesn't sell, resell, target or advertise with the data from your city. Of course not!
Get reviews from your customers
Word of mouth is the best marketing, and reviews are the digital equivalent of this.
Overview
Your day at a glance
See exactly how much your city makes, what your customers book most and even learn how they made their appointment.
Notifications for you
When your customer make an appointment, cancelation or change you will receive a notification.
Your overview of bike tours
See exactly who will get what bike tour, and at what time the appointment is due.
Focus on your customers
Your daily overview of customers. Showing you exactly who's you will see today, and an easy way to let you book again.
Delivery overview
See exactly where and at what time you need to deliver bike tours. Everything shown on an interactive map to make it crystal clear for you!
Sync to your calendar
Automatically sync your appointments to your personal calendar app.
Your month wrapped up
Every month starts with an overview of last months' appointments cancelations and revenue for your city. This way you know exactly how your city is doing.
Marketing
Cover your city
Add a cover to your header that matches your city. Impress your customers of your city even more.
Your own link
Add your link to your website and socials. A link in bio could boost the appointments of your city up to 40%.
Brand your Vev
Add your logo, show a cover image, customize font styles, and display your address (or not). And everything will get styled in line with your city. That means your appointment page, dashboard, Wallet passes and even every single e-mail that your customers get looks like you.
Book with a QR-code
Include your QR code on flyers, business cards, stickers and other placements in the city to let your customers book bike tours by scanning it on their phone.
Policy
Define your own policy, so your customers know what to expect. Works perfectly with payments, deposits and refunds.
Page description
Add a slogan for your page to stand out from other cities. Tell your customers why you're the best city.
Get reviews from your customers
Word of mouth is the best marketing, and reviews are the digital equivalent of this.
Sell
Add your bike tours and more
Decide what you offer at your city. Add descriptions for your bike tours, add an image, and best of all set your own prices.
Your day at a glance
See exactly how much your city makes, what your customers book most and even learn how they made their appointment.
Book again
In just a tap your customers become regulars. Get the best date and time for the next appointment. No upcoming appointment? You and your customers are reminded to book a bike tour again.
Sell smart
Add options, durations, variations, preparation time, cleanup time and your duration to help your customers book.
Define your own duration
Some appointments don’t require your attention the whole time, so you can help another customer.
Book deadline
Choose till what time customers can book a bike tour.
In case you missed anything.
What can Vev’s booking system do for tour guides?
It automatically organizes the bike tours for your city. You decide how far in advance people can make bookings, change them, or cancel them.
Only the time slots that you make available can be booked by customers, no bookings outside the opening hours of your city. When a bike tour gets booked then that will automatically be blocked preventing double bookings.
Of course, when a regular of your city makes a booking via a phone call or DM, you can also add those manually to Vev. Helping you to stay on top of your game.
Can anyone start a city with Vev?
Absolutely! Vev encourages every tour guide to follow their dream and start a city. You only need a name to get things going.
To help tour guides even more, we already loaded a default price list that you could use for your city. Of course you know best, so you can edit this as much as you like. You can also set your business colors and upload a logo to make the page uniquely yours.
Can I use Vev’s booking system for cities from anywhere in the world?
For sure! To quote Jennifer Lopez: “Brazil, Morocco, London to Ibiza. Straight to LA, New York, Vegas to Africa”. Our way of saying; no matter where on the planet you run your city, you can always count on Vev. Right now, we support over 10 languages (with more to come) and over 100 currencies.
Is Vev's booking system for cities free to use?
Yes! We want to make starting a city as easy as possible; that’s why any tour guide can use the standard version of Vev for free. Get as many bookings for your city as you can physically handle.
As your city grows, you might want to unlock Vev+ as soon as it becomes available this summer. Up to you, but the standard version of Vev is always at your disposal for free.
What do I need to get started?
You only need an email address, a password, and a name for your city. You can change everything later. Make sure that your city does comply with local regulations, in some cases you need a license or to register with a Chamber of Commerce before taking bookings.